Yango, a ride-hailing app which connects its users who wish to take a ride with eligible partner companies whose drivers are willing to serve the users’ orders, has introduced an additional feature in the Yango app called the Comfort Tariff as part of its range of services.
A release issued in Accra by the company on July 25 in Accra said the comfort tariff was designed to allow individuals to order a high-quality air-conditioned car selected manually for a slightly higher fee.
The Global Expansion Director of Yango, Mr Musheg Sahakian, said the ride-hailing service launched in June this year introduced the Comfort Tariff as a result of the feedback acquired from riders.
“Our launch in Ghana is touted as the most successful in all our markets, and the Comfort Tariff is a response to market demands. After a month of operating in Ghana, we examined feedback and needs of our riders and decided to launch the Comfort Tariff,” he said.
Mr Sahakian also noted that through the Comfort Tariff, Yango sought to show commitment to its customers.
The General Manager for Yango in West Africa, Mr Kadotien Soro, said the company was also looking at multiplying the car ranges through the Comfort Tariff feature.
“Yango recognises that our valued customers have different needs when they take a trip with us, so we are gradually increasing the range of choice for our riders.
“The Comfort Tariff offers our riders the option of a slightly higher charge in a guaranteed fully air-conditioned vehicle with special features,” he said.
Vehicles to be on the Comfort Tariff will include Toyota Camry, Toyota Avensis, Kia Cerato, Kia Sportage, Hyundai Elantra, Hyundai Tucson and Mercedes Benz A-Class.
Mr Soro said those cars had been vetted manually to ensure their usability for the comfort service by Yango and its partners in Ghana.